With a background in behavioural science, I design and facilitate research to validate assumptions businesses hold for their customers.
I work with businesses to understand user's needs to ensure decisions aren't made on assumptions, but qualitative and quantitative data.
By identifying and resolving issues in the experience, companies are open to discover opportunities to increase the value of their products and services.
- User interviews
- User testing
- Stakeholder engagement
- Stakeholder workshops
- Journey mapping
- Experience strategy
- Collaborative design workshops
- Google analytics
- Presentation of research, insights and recommendations
Read about these selected User Experience Research projects.
Since 2013, I've been working with people across Melbourne to uncover better experiences.
By empathising with both users and collaborators during a project, I am able to gain a full perspective of what it will take to build the experience. This results in higher engagement for users and added value for the client's goals.
I'm passionate about social justice, documentaries and anything that brings me closer to understanding people in our societies.